TrackRoad Route Optimization Software

SMS Communication in TrackRoad (Dispatch, Drivers & Customers)

This demo shows how dispatch teams send SMS messages to drivers and customers for real-time delivery updates, ETAs, and route progress.

TrackRoad SMS communication: dispatch updates, ETA notifications, and quick messaging.

Improve Communication With Your Fleet

Keep drivers and customers informed with dispatch SMS and real-time tracking in TrackRoad.

Start Free Route Optimization Driver Tracking Guide

Missed deliveries, failed ETAs, and unreachable drivers are common problems in fleet operations. TrackRoad SMS communication reduces delivery failures by keeping dispatch, drivers, and customers connected in real time.

Table of Contents

  1. What SMS communication does
  2. Use cases
  3. Transcript / summary
  4. Best practices

1) What SMS communication does#

TrackRoad SMS lets dispatch communicate directly with drivers and customers without leaving the routing workflow. This improves delivery reliability, reduces missed drops, and provides better customer experience.

2) Common SMS use cases#

  • Notify customers that a driver is on the way
  • Send ETA updates automatically or manually
  • Ask customers for gate codes or delivery instructions
  • Confirm delivery time windows

3) Transcript / summary#

[0:00] Open SMS communication panel in TrackRoad dispatch.

[0:20] Select recipient (driver or customer).

[0:40] Send message and view delivery status.

[1:10] Use SMS logs for accountability and support.

4) Best practices#

  • Use consistent templates for customer updates (ETA, delay, arrival).
  • Keep SMS short and clear (drivers read on mobile).
  • Combine SMS with live tracking for best results.

SMS communication works together with TrackRoad APIs: Dispatch API, Route API, and Proof of Delivery.

FAQ#

Can TrackRoad send SMS to customers?

Yes. TrackRoad allows dispatch teams to send SMS messages to customers for ETA updates, delivery notifications, and real-time communication.

Do drivers receive SMS messages in TrackRoad?

Drivers receive SMS messages directly on their mobile phones, allowing quick communication without switching apps.

Is SMS communication integrated with routing?

Yes. SMS communication is integrated with routing and dispatch workflows, enabling ETA updates and delivery status messages.